Managed IT & Help Desk
Your outsourced IT department, at a flat monthly rate.
Computers, accounts, and the everyday problems in between, handled by a local team so you can run the business.
Who this is for
This is for owners who are tired of calling a different person for every outage, and for companies that want IT to be a monthly line item instead of a stack of surprise invoices. If you already have an IT employee, co-managed support is the closer fit.
What’s included
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Help desk
Call, email a ticket, or use the client portal once that link is published. You talk to a person.
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Monitoring and patching
We watch servers and workstations and apply updates on a schedule, so the same failure is less likely to walk back in.
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Servers and workstations
Day-to-day care of the machines people actually use, plus the servers those machines depend on.
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On-site visits
Some problems need a person in the office. How those visits are covered is confirmed in your agreement.
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Vendor management
We sit between you and the ISP, the copier company, and the line-of-business apps when something is stuck.
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Inventory and lifecycle
A current list of what you own, and a plan for replacing it before it fails on a Monday.
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Technology reviews
A quarterly conversation about priorities, budget, and the next project. This is the vCIO work, in plain language.
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People joining and leaving
New accounts, the right access, and a clean exit when someone leaves. No shared passwords left behind.
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Documentation
Passwords in a proper vault, network notes, and a record of how things are set up, so you are not stuck if one person is out.
Tools and partners
Vendor names and logos stay off the site until the current list is confirmed.
How we deliver it
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Free assessment
We look at the network, the backups, Microsoft 365, and the phone bill if you want that in the same visit.
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Plan and flat quote
You get a written scope and a monthly number before anything is installed.
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Onboard
Monitoring, patching, accounts, and documentation start as we take over day-to-day support.
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Keep it steady
The help desk handles the tickets. The quarterly review handles the bigger decisions.
Questions people ask
What does flat-rate mean?
The monthly plan covers the managed support we agree on up front. Routine help desk work is not billed as a surprise hourly invoice. Projects outside that scope are quoted before we start.
Can you work beside the IT person we already have?
Yes. That arrangement is co-managed IT. Your employee keeps the work they want to own. We take monitoring, patching, documentation, and the overflow.
What are your help desk hours?
Do you come on site?
How do we start?
Book a free IT assessment. We review what you have, then send a plan and a flat quote. Nothing is installed until you accept it.
Related services
Find out where your IT stands.
Free, no-obligation assessment. A person reads what you send.