Co-Managed IT
Backup for your in-house IT person.
Your employee keeps the relationships and the work they want to own. We take the monitoring, the patching, and the weeks when one person is not enough.
Who this is for
Companies with one IT generalist who is also the phone system, the website, and the person who resets the CEO’s password. The goal is to keep that person, not to route around them.
What’s included
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Shared help desk
Tickets can land with us when your employee is in a project, on vacation, or out sick. Hours are the same ones we confirm for the rest of the help desk.
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Monitoring and patching
The overnight noise and the patch window, handled against a written standard.
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Escalation
A named path for the problems your employee should not have to solve alone, including vendors and security events.
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Documentation
The network is written down in a place both sides can open. The company is not one resignation away from amnesia.
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Planning
Quarterly planning with your IT lead, so projects are chosen on purpose.
Tools and partners
Vendor names and logos stay off the site until the current list is confirmed.
How we deliver it
- 1
Agree the line
What your employee keeps, what we take, and how a ticket is handed back.
- 2
Tool access
Shared admin paths, with individual logins. No shared “itadmin” password.
- 3
Quiet the noise
Monitoring and patching move onto a schedule in the first month.
- 4
Review quarterly
The split of work gets a look every quarter so it does not rot into confusion.
Questions people ask
Will you replace our IT person?
No. Co-managed IT is backup and depth for the person you already trust. If you want a fully outsourced department, that is the managed IT plan.
Who talks to our vendors?
Whichever side the agreement names. We write it down so a circuit outage does not start with a debate.
What does our employee still do?
The work they are best at and the relationships they already own. We take monitoring, patching, documentation, and overflow so one person is not the entire department.
Is on-site included?
Related services
Find out where your IT stands.
Free, no-obligation assessment. A person reads what you send.