Registered legal name for contracts, the footer, privacy, and terms. TODO_LEGAL_ENTITY
About
Local IT people who pick up the phone.
Tritek Cloud serves Greater Pittsburgh and the Tristate Area, and the work goes back to 2014. Our team runs it. The point of the company is simple: help other small businesses get back to the work that pays the bills.
We’re in this together. If your systems work, you can grow, and a local IT team grows with the businesses around it. There is no catch and no gimmick. Support should be a person.
Our team
Tritek Cloud is a local team. Named profiles and photos will go here when we are ready to publish them.
How the work is done
Support should be a person on the phone, not a ticket that disappears. The team that answers is the same team that sets up the network and the phones.
Partners
Logos from the old site are years out of date, and several of those brands no longer exist under those names. Nothing is shown until the current list is confirmed.
In the community
The name on the door
The earlier website is still online at triteknetworks.com. This project does not redirect it.
Details we will not publish until they are confirmed
48 open items. Each one is also in src/data/site.ts. If a fact is not in that file as verified, it is not on this site as a fact.
Whether Tritek Cloud is a division, a rebrand, or a separate company from Tritek Networks and the earlier consulting practice. TODO_BRAND_RELATIONSHIP
A dedicated lead mailbox if it should differ from support@tritekcloud.com. Forms already mailto that verified address. TODO_LEAD_INBOX
A street address for Google Business Profile, or confirmation that this is a service-area business with only the P.O. box. TODO_STREET_ADDRESS
The days and hours the help desk answers the phone. TODO_HOURS
Which towns should get their own landing pages, such as Bridgeville, South Hills, or Pittsburgh. TODO_TARGET_TOWNS
Whether the help desk is 24/7/365, and the real hours if it is not. TODO_CONFIRM_247_SUPPORT
What a client should do when the office is closed. TODO_AFTER_HOURS_POLICY
When on-site visits are included, how they are scheduled, and whether they cost extra. TODO_ONSITE_POLICY
The reply time you will promise after an assessment or contact request. TODO_RESPONSE_TIME
Only certifications Tritek actually holds. Do not send HIPAA, SSAE 16, or ITIL boilerplate from the old site. TODO_CERTIFICATIONS
The current partner logo list. The 2022 set (VIPRE, HP, ESET, Barracuda, Symantec, Dell PartnerDirect, ThreatTrack, Microsoft Certified, Cisco, Carbonite) is not shown. TODO_CURRENT_PARTNERS
Whether Tritek is an authorized Dell, HP, and/or Lenovo reseller. TODO_CONFIRM_RESELLER_STATUS
The endpoint protection or EDR product you actually deploy. TODO_EDR_VENDOR
The 24/7 SOC or MDR partner, if you offer that. Leave it blank to keep the claim off the site. TODO_SOC_PARTNER
The PSA or ticketing product name, only if you want it named publicly. TODO_PSA
The hosted phone platform or carrier you resell (for example 3CX, RingCentral, Nextiva, Intermedia, Zoom Phone, or Teams Phone). TODO_VOIP_PLATFORM
Desk phone brands you supply. TODO_HANDSET_BRANDS
How Teams calling is delivered: Operator Connect, Direct Routing, or the platform's own Teams integration. TODO_TEAMS_METHOD
Whether desk phones are purchase, lease, or both, and any terms you will publish. TODO_HARDWARE_OPTIONS
A typical number-porting timeline you are willing to publish. TODO_PORTING_TIMELINE
Whether professionally recorded auto-attendant greetings are offered. TODO_RECORDED_GREETINGS
Whether texting from the business number is offered, including 10DLC registration. TODO_BUSINESS_SMS
Which existing SIP desk phones you can reuse, if any. TODO_REUSE_SIP_PHONES
Phone plan prices, or a decision to keep phone quotes unpublished. TODO_VOIP_PRICING
Choose published per-user ranges, tier cards without prices, or a quote estimator, and supply real numbers if they should appear. TODO_PRICING_APPROACH
Whether agreements are month-to-month or a fixed term, and the cancellation terms you will state. TODO_CONTRACT_TERMS
How work outside the monthly plan is quoted. TODO_PROJECT_BILLING
At least two testimonials with real names, titles, companies, and permission. The anonymous quote on the old site is not used. TODO_TESTIMONIALS
Named client stories you have permission to publish. TODO_CASE_STUDY
A Google review rating only if it comes from real reviews you want on the site. TODO_GOOGLE_REVIEWS
The Google Business Profile URL, and confirmation that the name, address, and phone match this site. TODO_GBP
Real figures only, such as clients served or a measured response time. Nothing estimated. TODO_STATS
Names, roles, and photos of anyone else who should appear. TODO_TEAM
Original photos of the team, the work, or Pittsburgh that you have rights to use. TODO_PHOTOS
A license for the stock photo on the support page (public/images/support/support-team-320.webp: a smiling woman wearing a headset). Photos from triteknetworks.com still need written permission and are not on this site. Official Yealink product photos are reseller assets, not part of this item; source URLs are in src/data/deployed-phones.ts. TODO_CONFIRM_IMAGE_RIGHTS
Confirm or edit the five industry pages: healthcare, legal, accounting and finance, manufacturing, and nonprofits. TODO_CONFIRM_TOP_VERTICALS
Whether residential or walk-in computer repair should be offered. It is not featured. TODO_CONFIRM_RESIDENTIAL
Whether website design should be a service. It is not on this site. TODO_CONFIRM_WEB_SERVICES
Whether cameras and door access control are still offered. TODO_CONFIRM_SURVEILLANCE
Whether defense-supply-chain CMMC readiness work is actually offered. TODO_CONFIRM_CMMC
Whether the older “2 free hours” or free network audit promotion is still valid. TODO_CONFIRM_OFFER_STILL_VALID
A Microsoft Bookings or Calendly link for the free assessment. TODO_BOOKING_URL
The client support portal URL. TODO_PORTAL_URL
The remote-support download or join link clients should use. TODO_REMOTE_SUPPORT_TOOL_URL
GoDaddy DNS access when you are ready to point tritekcloud.com at this site. This project does not change DNS. TODO_DNS_ACCESS
Whether triteknetworks.com stays up, redirects here, or cross-links. No redirects are configured. TODO_DOMAIN_STRATEGY
Community involvement, sponsorships, or local groups you want mentioned. TODO_COMMUNITY
Find out where your IT stands.
Free, no-obligation assessment. A person reads what you send.